Complaints & Grievances
- Principal Nodal Officer (PNO), who shall be of sufficiently senior level, not below the rank of a General Manager, as mandated by RBI.
- Grievance Redressal Officer (Head Office) for handling customer complaints escalated from branches or call centers.
Customer Grievance Redressal Mechanism
Step 1
Branch Level / Call Centre:
Submit your complaint through:
- Complaint Box at Branch
Toll free number: 1800-121-5560
E-Mail: sucoconnect@suco.bank.in
⬇️ If not resolved within 10 days
Step 2
Grievance Redressal Officer (Head Office)
Give us a call @ 9880126273
E-Mail: vidya@suco.bank.in
⬇️ If not resolved within 7 days
Step 3
Principal Nodal Officer (PNO)
Give Us a call @ 6366354839
E-Mail: pno@suco.bank.in
⬇️ If not resolved within 7 days
Step 5
Banks internal Ombudsman
Intercom: 43
E-mail: ombudsman@suco.bank.in
Contact Number of Ombudsman officer 08392-255201
Step 6
RBI Ombudsman
(Under RBI Integrated Ombudsman Scheme, 2021)
Online compliant Visit the RBI CMS Portal at cms.rbi.org.in
E-mail: crpc@rbi.org.in
