{"id":247718,"date":"2026-04-20T16:23:10","date_gmt":"2026-04-20T10:53:10","guid":{"rendered":"https:\/\/suco.bank.in\/?page_id=247718"},"modified":"2026-04-21T12:31:05","modified_gmt":"2026-04-21T07:01:05","slug":"complaints-and-grievance-2","status":"publish","type":"page","link":"https:\/\/suco.bank.in\/kn\/complaints-and-grievance-2\/","title":{"rendered":"\u200dComplaints and Grievance"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; admin_label=&#8221;Hero&#8221; _builder_version=&#8221;4.27.6&#8243; background_color=&#8221;#d3041f&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_direction=&#8221;160deg&#8221; background_color_gradient_stops=&#8221;rgba(211,4,31,0.53) 0%|rgba(88,208,255,0.71) 100%&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_color_gradient_start=&#8221;rgba(211,4,31,0.53)&#8221; background_color_gradient_end=&#8221;rgba(88,208,255,0.71)&#8221; background_image=&#8221;https:\/\/suco.bank.in\/wp-content\/uploads\/2021\/10\/talk-with-agent-suco-home-page.jpg&#8221; custom_padding=&#8221;150px|0px|150px|0px|true|false&#8221; custom_padding_tablet=&#8221;150px|0px|150px|0px|true|false&#8221; custom_padding_phone=&#8221;90px||90px||true|false&#8221; bottom_divider_style=&#8221;asymmetric3&#8243; bottom_divider_color=&#8221;#ffffff&#8221; da_disable_devices=&#8221;off|off|off&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;3_5,2_5&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.6&#8243; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;30px&#8221; text_line_height=&#8221;2em&#8221; header_font=&#8221;|600|||||||&#8221; header_font_size=&#8221;40px&#8221; header_line_height=&#8221;1.4em&#8221; background_layout=&#8221;dark&#8221; max_width=&#8221;600px&#8221; custom_margin=&#8221;||30px|&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; hover_enabled=&#8221;0&#8243; header_font_size_tablet=&#8221;30px&#8221; header_font_size_phone=&#8221;24px&#8221; header_font_size_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h1>Complaints &#038; Grievances<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px||false|false&#8221; custom_padding_tablet=&#8221;||0px||false|false&#8221; custom_padding_phone=&#8221;0px||0px||false|false&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;16px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li><strong>Principal Nodal Officer (PNO),<\/strong> who shall be of sufficiently senior level, not below the rank of a General Manager, as mandated by RBI.<\/li>\n<li><strong>Grievance Redressal Officer (Head Office)<\/strong> for handling customer complaints escalated from branches or call centers.<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.6&#8243; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;30px&#8221; text_line_height=&#8221;2em&#8221; header_font=&#8221;|600|||||||&#8221; header_text_color=&#8221;#E02B20&#8243; header_line_height=&#8221;1.4em&#8221; text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;||30px|&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; header_font_size_tablet=&#8221;30px&#8221; header_font_size_phone=&#8221;24px&#8221; header_font_size_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Customer Grievance Redressal Mechanism<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;About&#8221; module_id=&#8221;our-story&#8221; _builder_version=&#8221;4.16&#8243; background_color_gradient_direction=&#8221;90deg&#8221; custom_padding=&#8221;0px||16px|||&#8221; da_disable_devices=&#8221;off|off|off&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;on&#8221; make_equal=&#8221;on&#8221; admin_label=&#8221;About Us Area&#8221; _builder_version=&#8221;4.27.6&#8243; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;27px|0px|0px|0px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.6&#8243; custom_padding=&#8221;|||&#8221; custom_css_main_element=&#8221;margin:auto;&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/suco.bank.in\/wp-content\/uploads\/2026\/04\/bank-1.png&#8221; title_text=&#8221;bank (1)&#8221; align=&#8221;center&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.27.6&#8243; width=&#8221;33%&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; animation_intensity_slide=&#8221;10%&#8221; animation_starting_opacity=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_divider color=&#8221;#21658c&#8221; divider_weight=&#8221;3px&#8221; disabled_on=&#8221;on|off|off&#8221; _builder_version=&#8221;4.27.6&#8243; max_width=&#8221;100px&#8221; custom_margin=&#8221;||0px|&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text admin_label=&#8221;Title&#8221; _builder_version=&#8221;4.27.6&#8243; text_font=&#8221;||||||||&#8221; header_2_font=&#8221;|600|||||||&#8221; custom_margin=&#8221;||20px|&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;top&#8221; animation_intensity_slide=&#8221;30%&#8221; animation_starting_opacity=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Step 1<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.6&#8243; text_font=&#8221;||||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.8em&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;top&#8221; animation_intensity_slide=&#8221;10%&#8221; animation_starting_opacity=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Branch Level \/ Call Centre:<\/strong><\/p>\n<p>Submit your complaint through:<\/p>\n<ul>\n<li>Complaint Box at Branch<\/li>\n<\/ul>\n<p><strong>Toll free number:<\/strong> <a href=\"&lt;a%20href=&quot;tel:1800-121-5560&quot;&gt;1800-121-5560&lt;\/a&gt;\">1800-121-5560<\/a><br \/><strong>E-Mail:<\/strong> <a href=\"mailto:sucoconnect@suco.bank.in\">sucoconnect@suco.bank.in<\/a><\/p>\n<p>[\/et_pb_text][et_pb_social_media_follow _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||5px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_social_media_follow_network social_network=&#8221;facebook&#8221; url=&#8221;https:\/\/www.facebook.com\/SucoBank&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#3b5998&#8243; global_colors_info=&#8221;{}&#8221; follow_button=&#8221;off&#8221; url_new_window=&#8221;on&#8221;]facebook[\/et_pb_social_media_follow_network][\/et_pb_social_media_follow][et_pb_text _builder_version=&#8221;4.27.6&#8243; text_font=&#8221;||||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.8em&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;top&#8221; animation_intensity_slide=&#8221;10%&#8221; animation_starting_opacity=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>\u2b07\ufe0f <em>If not resolved within 10 days<\/em><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;History&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;0%|0px|0%|0px|false|false&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;on&#8221; make_equal=&#8221;on&#8221; admin_label=&#8221;Row&#8221; _builder_version=&#8221;4.27.6&#8243; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_phone=&#8221;display: flex;||flex-direction: column;||align-items: center;||text-align: center;&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.6&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_phone=&#8221;Order:2;||&#8221;][et_pb_divider color=&#8221;#21658c&#8221; divider_weight=&#8221;3px&#8221; disabled_on=&#8221;on|off|off&#8221; _builder_version=&#8221;4.27.6&#8243; max_width=&#8221;100px&#8221; custom_margin=&#8221;||0px|&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-69680bce-22b9-4df8-8a9c-7a048671ebf0%22:%91%22color%22%93}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.27.6&#8243; text_font=&#8221;||||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.8em&#8221; header_2_font=&#8221;|600|||||||&#8221; header_2_line_height=&#8221;1.3em&#8221; custom_padding=&#8221;20px||20px||true|false&#8221; animation_style=&#8221;fold&#8221; animation_direction=&#8221;bottom&#8221; animation_starting_opacity=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Step 2<\/h2>\n<p><strong>Grievance Redressal Officer (Head Office)<\/strong><\/p>\n<p><strong>Give us a call @<\/strong> <a href=\"tel:9880126273\">9880126273<\/a>\u00a0<\/p>\n<p><strong>E-Mail:<\/strong> <a href=\"mailto:vidya@suco.bank.in\">vidya@suco.bank.in<\/a><\/p>\n<p>\u2b07\ufe0f <em>If not resolved within 7 days<\/em><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.6&#8243; custom_padding=&#8221;|||&#8221; custom_css_main_element=&#8221;margin:auto;&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_phone=&#8221;Order:1;||&#8221; custom_css_main_element_tablet=&#8221;margin:auto;&#8221;][et_pb_image src=&#8221;https:\/\/suco.bank.in\/wp-content\/uploads\/2026\/04\/complaint.png&#8221; title_text=&#8221;complaint&#8221; align=&#8221;center&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.27.6&#8243; width=&#8221;33%&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; animation_intensity_slide=&#8221;10%&#8221; animation_starting_opacity=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;About&#8221; module_id=&#8221;our-story&#8221; _builder_version=&#8221;4.16&#8243; background_color_gradient_direction=&#8221;90deg&#8221; custom_padding=&#8221;0px||16px|||&#8221; da_disable_devices=&#8221;off|off|off&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;on&#8221; make_equal=&#8221;on&#8221; admin_label=&#8221;About Us Area&#8221; _builder_version=&#8221;4.27.6&#8243; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;27px|0px|0px|0px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.6&#8243; custom_padding=&#8221;|||&#8221; custom_css_main_element=&#8221;margin:auto;&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/suco.bank.in\/wp-content\/uploads\/2026\/04\/handshake.png&#8221; title_text=&#8221;handshake&#8221; align=&#8221;center&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.27.6&#8243; width=&#8221;33%&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; animation_intensity_slide=&#8221;10%&#8221; animation_starting_opacity=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_divider color=&#8221;gcid-69680bce-22b9-4df8-8a9c-7a048671ebf0&#8243; divider_weight=&#8221;3px&#8221; disabled_on=&#8221;on|off|off&#8221; _builder_version=&#8221;4.27.6&#8243; max_width=&#8221;100px&#8221; custom_margin=&#8221;||0px|&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-69680bce-22b9-4df8-8a9c-7a048671ebf0%22:%91%22color%22%93}&#8221;][\/et_pb_divider][et_pb_text admin_label=&#8221;Title&#8221; _builder_version=&#8221;4.16&#8243; text_font=&#8221;||||||||&#8221; header_2_font=&#8221;|600|||||||&#8221; custom_margin=&#8221;||20px|&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;top&#8221; animation_intensity_slide=&#8221;30%&#8221; animation_starting_opacity=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Step 3<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.6&#8243; text_font=&#8221;||||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.8em&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;top&#8221; animation_intensity_slide=&#8221;10%&#8221; animation_starting_opacity=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Principal Nodal Officer (PNO)<\/strong><\/p>\n<p><strong>Give Us a call @<\/strong> <a href=\"&lt;a%20href=&quot;tel:6366354839&quot;&gt;6366354839&lt;\/a&gt;\">6366354839<\/a><br \/><strong>E-Mail:<\/strong>\u00a0 <a href=\"mailto:pno@suco.bank.in\">pno@suco.bank.in<\/a><\/p>\n<p>\u2b07\ufe0f <em>If not resolved within 7 days<\/em><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;History&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;0%|0px|0%|0px|false|false&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;on&#8221; make_equal=&#8221;on&#8221; admin_label=&#8221;Row&#8221; _builder_version=&#8221;4.27.6&#8243; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_phone=&#8221;display: flex;||flex-direction: column;||align-items: center;||text-align: center;||&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.6&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_phone=&#8221;Order:2;||&#8221;][et_pb_divider color=&#8221;#21658c&#8221; divider_weight=&#8221;3px&#8221; disabled_on=&#8221;on|off|off&#8221; _builder_version=&#8221;4.16&#8243; max_width=&#8221;100px&#8221; custom_margin=&#8221;||0px|&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text admin_label=&#8221;Title&#8221; _builder_version=&#8221;4.27.6&#8243; text_font=&#8221;||||||||&#8221; header_2_font=&#8221;|600|||||||&#8221; custom_margin=&#8221;||20px|&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;top&#8221; animation_intensity_slide=&#8221;30%&#8221; animation_starting_opacity=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Step 4<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.6&#8243; text_font=&#8221;||||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.8em&#8221; header_2_font=&#8221;|600|||||||&#8221; header_2_line_height=&#8221;1.3em&#8221; custom_padding=&#8221;20px||20px||true|true&#8221; animation_style=&#8221;fold&#8221; animation_direction=&#8221;bottom&#8221; animation_starting_opacity=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Managing Director<\/strong><\/p>\n<p><strong>E-Mail:<\/strong>\u00a0 <a href=\"&lt;a%20href=&quot;mailto:md@suco.bank.in&quot;&gt;md@suco.bank.in&lt;\/a&gt;\">md@suco.bank.in<\/a><\/p>\n<p>\u2b07\ufe0f <em>If not resolved within 6 days<\/em><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.6&#8243; custom_padding=&#8221;|||&#8221; custom_css_main_element=&#8221;margin:auto;&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_phone=&#8221;Order:1;||&#8221; custom_css_main_element_tablet=&#8221;margin:auto;&#8221;][et_pb_image src=&#8221;https:\/\/suco.bank.in\/wp-content\/uploads\/2026\/04\/boss.png&#8221; title_text=&#8221;boss&#8221; align=&#8221;center&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.27.6&#8243; width=&#8221;33%&#8221; custom_padding=&#8221;|||0px||&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; animation_intensity_slide=&#8221;10%&#8221; animation_starting_opacity=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;About&#8221; module_id=&#8221;our-story&#8221; _builder_version=&#8221;4.16&#8243; background_color_gradient_direction=&#8221;90deg&#8221; custom_padding=&#8221;0px||16px|||&#8221; da_disable_devices=&#8221;off|off|off&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;on&#8221; make_equal=&#8221;on&#8221; admin_label=&#8221;About Us Area&#8221; _builder_version=&#8221;4.27.6&#8243; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;27px|0px|0px|0px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.6&#8243; custom_padding=&#8221;|||&#8221; custom_css_main_element=&#8221;margin:auto;&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/suco.bank.in\/wp-content\/uploads\/2026\/04\/ask.png&#8221; title_text=&#8221;ask&#8221; align=&#8221;center&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.27.6&#8243; width=&#8221;33%&#8221; custom_padding=&#8221;|||0px||&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; animation_intensity_slide=&#8221;10%&#8221; animation_starting_opacity=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_divider color=&#8221;gcid-69680bce-22b9-4df8-8a9c-7a048671ebf0&#8243; divider_weight=&#8221;3px&#8221; disabled_on=&#8221;on|off|off&#8221; _builder_version=&#8221;4.27.6&#8243; max_width=&#8221;100px&#8221; custom_margin=&#8221;||0px|&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-69680bce-22b9-4df8-8a9c-7a048671ebf0%22:%91%22color%22%93}&#8221;][\/et_pb_divider][et_pb_text admin_label=&#8221;Title&#8221; _builder_version=&#8221;4.27.6&#8243; text_font=&#8221;||||||||&#8221; header_2_font=&#8221;|600|||||||&#8221; custom_margin=&#8221;||20px|&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;top&#8221; animation_intensity_slide=&#8221;30%&#8221; animation_starting_opacity=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Step 5<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.6&#8243; text_font=&#8221;||||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.8em&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;top&#8221; animation_intensity_slide=&#8221;10%&#8221; animation_starting_opacity=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Banks internal Ombudsman<\/strong><\/p>\n<p><strong>Intercom: 43<\/strong><\/p>\n<p><strong>E-mail: <\/strong><a href=\"mailto:ombudsman@suco.bank.in\"><strong>ombudsman@suco.bank.in<\/strong><\/a><\/p>\n<p><strong>Contact Number of Ombudsman officer<\/strong> <a href=\"&lt;a%20href=&quot;tel:08392-255201&quot;&gt;08392-255201&lt;\/a&gt;\">08392-255201<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;History&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;0%|0px|0%|0px|false|false&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;on&#8221; make_equal=&#8221;on&#8221; admin_label=&#8221;Row&#8221; _builder_version=&#8221;4.27.6&#8243; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_phone=&#8221;display: flex;||flex-direction: column;||align-items: center;||text-align: center;||&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.6&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_phone=&#8221;Order:2;||&#8221;][et_pb_divider color=&#8221;#21658c&#8221; divider_weight=&#8221;3px&#8221; disabled_on=&#8221;on|off|off&#8221; _builder_version=&#8221;4.16&#8243; max_width=&#8221;100px&#8221; custom_margin=&#8221;||0px|&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text admin_label=&#8221;Title&#8221; _builder_version=&#8221;4.27.6&#8243; text_font=&#8221;||||||||&#8221; header_2_font=&#8221;|600|||||||&#8221; custom_margin=&#8221;||20px|&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;top&#8221; animation_intensity_slide=&#8221;30%&#8221; animation_starting_opacity=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Step 6<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.6&#8243; text_font=&#8221;||||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.8em&#8221; header_2_font=&#8221;|600|||||||&#8221; header_2_line_height=&#8221;1.3em&#8221; custom_padding=&#8221;20px||20px||true|true&#8221; animation_style=&#8221;fold&#8221; animation_direction=&#8221;bottom&#8221; animation_starting_opacity=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>RBI Ombudsman<\/strong><br \/>(Under RBI Integrated Ombudsman Scheme, 2021)<\/p>\n<p>Online compliant Visit\u00a0the\u00a0<strong>RBI\u00a0CMS\u00a0Portal<\/strong> at\u00a0<span style=\"text-decoration: underline;\"><a href=\"cms.rbi.org.in\" target=\"_blank\" rel=\"noopener\" style=\"text-decoration: underline;\">cms.rbi.org.in<\/a><\/span><\/p>\n<p><strong>E-mail:<\/strong> <a href=\"&lt;a%20href=&quot;mailto:crpc@rbi.org.in&quot;&gt;crpc@rbi.org.in.&lt;\/a&gt;\" title=\"crpc@rbi.org.in\"><strong>crpc@rbi.org.in<\/strong><\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.27.6&#8243; custom_padding=&#8221;|||&#8221; custom_css_main_element=&#8221;margin:auto;&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_phone=&#8221;Order:1;||&#8221; custom_css_main_element_tablet=&#8221;margin:auto;&#8221;][et_pb_image src=&#8221;https:\/\/suco.bank.in\/wp-content\/uploads\/2026\/04\/chat.png&#8221; title_text=&#8221;chat&#8221; align=&#8221;center&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.27.6&#8243; width=&#8221;33%&#8221; custom_padding=&#8221;|||0px||&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; animation_intensity_slide=&#8221;10%&#8221; animation_starting_opacity=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; prev_background_color=&#8221;#ffffff&#8221; next_background_color=&#8221;#ededed&#8221; disabled_on=&#8221;on|on|on&#8221; admin_label=&#8221;Testimonials&#8221; _builder_version=&#8221;4.27.6&#8243; background_enable_color=&#8221;off&#8221; background_image=&#8221;https:\/\/suco.bank.in\/wp-content\/uploads\/2021\/09\/insurance-02.png&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;center_right&#8221; custom_padding=&#8221;100px||100px||true|false&#8221; custom_padding_tablet=&#8221;150px||150px||true&#8221; custom_padding_phone=&#8221;100px||100px||true&#8221; top_divider_style=&#8221;asymmetric3&#8243; top_divider_height=&#8221;40%&#8221; top_divider_repeat=&#8221;0.8x&#8221; top_divider_flip=&#8221;horizontal|vertical&#8221; bottom_divider_style=&#8221;asymmetric3&#8243; bottom_divider_height=&#8221;30%&#8221; bottom_divider_height_tablet=&#8221;180px&#8221; bottom_divider_height_phone=&#8221;110px&#8221; bottom_divider_height_last_edited=&#8221;on|phone&#8221; da_disable_devices=&#8221;off|off|off&#8221; disabled=&#8221;on&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;Montserrat|300|||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;|600|||||||&#8221; header_2_font_size=&#8221;32px&#8221; header_2_line_height=&#8221;1.4em&#8221; text_orientation=&#8221;center&#8221; header_2_font_size_tablet=&#8221;30px&#8221; header_2_font_size_phone=&#8221;24px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Our Customers<\/h2>\n<p>[\/et_pb_text][et_pb_divider color=&#8221;#21658c&#8221; divider_weight=&#8221;3px&#8221; disabled_on=&#8221;on|off|off&#8221; _builder_version=&#8221;4.16&#8243; max_width=&#8221;100px&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||0px|&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_testimonial author=&#8221;Basavaraja Bhari Sanna&#8221; job_title=&#8221;Self Employed&#8221; portrait_url=&#8221;https:\/\/suco.bank.in\/wp-content\/uploads\/2021\/10\/10348517_1507008869573609_532433812870481987_n-150&#215;150-1.jpg&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(0,0,0,0)&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>It is a customer friendly bank providing excellent services to the best satisfaction of each and every customer and it is family bank.<\/p>\n<p>[\/et_pb_testimonial][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_testimonial author=&#8221;Anupama Channesh&#8221; job_title=&#8221;Manager&#8221; portrait_url=&#8221;https:\/\/suco.bank.in\/wp-content\/uploads\/2021\/10\/11025952_810251882401590_2174876661317458977_n-150&#215;150-1.jpg&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(0,0,0,0)&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Excellent service since eight years convenient timings and high customer satisfaction. Thank you Suco Bank.<\/p>\n<p>[\/et_pb_testimonial][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Complaints &#038; Grievances Principal Nodal Officer (PNO), who shall be of sufficiently senior level, not below the rank of a General Manager, as mandated by RBI. Grievance Redressal Officer (Head Office) for handling customer complaints escalated from branches or call centers. Customer Grievance Redressal MechanismStep 1Branch Level \/ Call Centre: Submit your complaint through: Complaint [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","footnotes":""},"class_list":["post-247718","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/suco.bank.in\/kn\/wp-json\/wp\/v2\/pages\/247718","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/suco.bank.in\/kn\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/suco.bank.in\/kn\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/suco.bank.in\/kn\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/suco.bank.in\/kn\/wp-json\/wp\/v2\/comments?post=247718"}],"version-history":[{"count":20,"href":"https:\/\/suco.bank.in\/kn\/wp-json\/wp\/v2\/pages\/247718\/revisions"}],"predecessor-version":[{"id":247777,"href":"https:\/\/suco.bank.in\/kn\/wp-json\/wp\/v2\/pages\/247718\/revisions\/247777"}],"wp:attachment":[{"href":"https:\/\/suco.bank.in\/kn\/wp-json\/wp\/v2\/media?parent=247718"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}