{"id":243177,"date":"2021-10-26T15:09:06","date_gmt":"2021-10-26T15:09:06","guid":{"rendered":"https:\/\/suco.hostrobust.com\/?page_id=243177"},"modified":"2022-02-09T08:41:35","modified_gmt":"2022-02-09T08:41:35","slug":"complaints-and-grievance","status":"publish","type":"page","link":"https:\/\/suco.bank.in\/kn\/complaints-and-grievance\/","title":{"rendered":"\u200dComplaints and Grievance"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Hero” _builder_version=”4.11.4″ background_color=”#d3041f” use_background_color_gradient=”on” background_color_gradient_start=”rgba(211,4,31,0.53)” background_color_gradient_end=”rgba(88,208,255,0.71)” background_color_gradient_direction=”160deg” background_color_gradient_overlays_image=”on” background_image=”https:\/\/suco.bank.in\/storage\/2021\/10\/talk-with-agent-suco-home-page.jpg” custom_padding=”|0px|120px|0px|false|false” bottom_divider_style=”asymmetric3″ bottom_divider_color=”#ffffff” da_disable_devices=”off|off|off” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”3.25″ global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.11.4″ text_text_color=”#FFFFFF” text_font_size=”30px” text_line_height=”2em” header_font=”|600|||||||” header_font_size=”40px” header_line_height=”1.4em” background_layout=”dark” max_width=”600px” custom_margin=”||30px|” custom_margin_last_edited=”off|desktop” header_font_size_tablet=”30px” header_font_size_phone=”24px” header_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Complaints and Grievance\u00a0<\/h1>\n

Redressal Mechanism<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”About” module_id=”our-story” _builder_version=”4.11.1″ background_color_gradient_direction=”90deg” custom_padding=”0px||16px|||” da_disable_devices=”off|off|off” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ admin_label=”About Us Area” _builder_version=”4.11.1″ custom_margin=”|||” custom_padding=”27px|0px|0px|0px” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/suco.bank.in\/storage\/2021\/10\/Speak-with-an-agent.png” title_text=”Speak-with-an-agent” align=”center” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.11.4″ animation_style=”slide” animation_direction=”left” animation_intensity_slide=”10%” animation_starting_opacity=”100%” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.11.1″ custom_padding=”0px||0px||true|false” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_divider color=”#006ef4″ divider_weight=”3px” _builder_version=”3.9″ max_width=”100px” custom_margin=”||0px|” locked=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_text admin_label=”Title” _builder_version=”4.11.4″ text_font=”||||||||” header_2_font=”|600|||||||” custom_margin=”||20px|” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”30%” animation_starting_opacity=”100%” global_colors_info=”{}”]<\/p>\n

Step 1<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.14.7″ text_font=”||||||||” text_font_size=”16px” text_line_height=”1.8em” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”10%” animation_starting_opacity=”100%” global_colors_info=”{}”]<\/p>\n

Complaint box at all branch level\/hand over of Written Complaint to Branch manager\/ Complaint raised through call centre<\/p>\n

Give Us a call @ 1800-121-5560<\/strong><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”History” _builder_version=”4.11.1″ custom_padding=”0%|0px|0%|0px|false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ admin_label=”Row” _builder_version=”4.11.1″ global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_divider color=”#006ef4″ divider_weight=”3px” _builder_version=”3.9″ max_width=”100px” custom_margin=”||0px|” locked=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.11.4″ text_font=”||||||||” text_font_size=”16px” text_line_height=”1.8em” header_2_font=”|600|||||||” header_2_line_height=”1.3em” custom_padding=”20px|20px|20px|20px|true|true” animation_style=”fold” animation_direction=”bottom” animation_starting_opacity=”100%” global_colors_info=”{}”]<\/p>\n

Step 2<\/h2>\n

Head office-Nodal Officer at HO @ 9880126273 <\/span><\/p>\n

Or <\/span><\/p>\n

you may give a call to 08392-255201<\/span><\/p>\n

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Step 3<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.11.4″ text_font=”||||||||” text_font_size=”16px” text_line_height=”1.8em” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”10%” animation_starting_opacity=”100%” global_colors_info=”{}”]<\/p>\n

Complaint to CEO\/MD @ Headoffice<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”History” _builder_version=”4.11.1″ custom_padding=”0%|0px|0%|0px|false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ admin_label=”Row” _builder_version=”4.11.1″ global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_divider color=”#006ef4″ divider_weight=”3px” _builder_version=”3.9″ max_width=”100px” custom_margin=”||0px|” locked=”off” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.11.4″ text_font=”||||||||” text_font_size=”16px” text_line_height=”1.8em” header_2_font=”|600|||||||” header_2_line_height=”1.3em” custom_padding=”20px|20px|20px|20px|true|true” animation_style=”fold” animation_direction=”bottom” animation_starting_opacity=”100%” global_colors_info=”{}”]<\/p>\n

Step 4<\/h2>\n

If the complaints have not solved\/redressed within 3 months you may approach to ombudsman@suco.bank.in If your grievances are not addressed with ombudsman of the Bank, you may approach any Statutory authority.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/suco.bank.in\/storage\/2021\/10\/Students-SR.png” title_text=”Students-SR” align=”center” _builder_version=”4.11.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|tablet” prev_background_color=”#ffffff” next_background_color=”#f7f8fc” admin_label=”Testimonials” _builder_version=”4.11.4″ background_enable_color=”off” background_image=”https:\/\/suco.bank.in\/wp-content\/uploads\/2021\/09\/insurance-02.png” background_size=”initial” background_position=”center_right” custom_padding=”100px||100px||true|false” custom_padding_tablet=”150px||150px||true” custom_padding_phone=”100px||100px||true” top_divider_style=”asymmetric3″ top_divider_height=”40%” top_divider_repeat=”0.8x” top_divider_flip=”horizontal|vertical” bottom_divider_style=”asymmetric3″ bottom_divider_height=”30%” bottom_divider_height_tablet=”180px” bottom_divider_height_phone=”110px” bottom_divider_height_last_edited=”on|phone” da_disable_devices=”off|off|off” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”3.25″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.11.4″ text_font=”Montserrat|300|||||||” text_font_size=”16px” text_line_height=”1.8em” header_font=”||||||||” header_2_font=”|600|||||||” header_2_font_size=”32px” header_2_line_height=”1.4em” text_orientation=”center” header_2_font_size_tablet=”30px” header_2_font_size_phone=”24px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Our Customers<\/h2>\n

[\/et_pb_text][et_pb_divider color=”#006ef4″ divider_weight=”3px” _builder_version=”3.9″ max_width=”100px” module_alignment=”center” custom_margin=”||0px|” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.11.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_2″ _builder_version=”4.11.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_testimonial author=”Basavaraja Bhari Sanna” job_title=”Self Employed” portrait_url=”https:\/\/suco.bank.in\/storage\/2021\/10\/10348517_1507008869573609_532433812870481987_n-150×150-1.jpg” _builder_version=”4.11.4″ _module_preset=”default” background_color=”RGBA(0,0,0,0)” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

It is a customer friendly bank providing excellent services to the best satisfaction of each and every customer and it is family bank.<\/p>\n

[\/et_pb_testimonial][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.11.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_testimonial author=”Anupama Channesh” job_title=”Manager” portrait_url=”https:\/\/suco.bank.in\/storage\/2021\/10\/11025952_810251882401590_2174876661317458977_n-150×150-1.jpg” _builder_version=”4.11.4″ _module_preset=”default” background_color=”RGBA(0,0,0,0)” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

Excellent service since eight years convenient timings and high customer satisfaction. Thank you Suco Bank.<\/p>\n

[\/et_pb_testimonial][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Complaints and Grievance\u00a0 Redressal MechanismStep 1Complaint box at all branch level\/hand over of Written Complaint to Branch manager\/ Complaint raised through call centre Give Us a call @ 1800-121-5560Step 2 Head office-Nodal Officer at HO @ 9880126273 Or you may give a call to 08392-255201Step 3Complaint to CEO\/MD @ HeadofficeStep 4 If the complaints have […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","footnotes":""},"class_list":["post-243177","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/suco.bank.in\/kn\/wp-json\/wp\/v2\/pages\/243177","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/suco.bank.in\/kn\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/suco.bank.in\/kn\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/suco.bank.in\/kn\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/suco.bank.in\/kn\/wp-json\/wp\/v2\/comments?post=243177"}],"version-history":[{"count":6,"href":"https:\/\/suco.bank.in\/kn\/wp-json\/wp\/v2\/pages\/243177\/revisions"}],"predecessor-version":[{"id":243782,"href":"https:\/\/suco.bank.in\/kn\/wp-json\/wp\/v2\/pages\/243177\/revisions\/243782"}],"wp:attachment":[{"href":"https:\/\/suco.bank.in\/kn\/wp-json\/wp\/v2\/media?parent=243177"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}